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A few weeks ago I sent my resume to a Mystery Guest company. Not for a new job, but just as something fun on the side (you get paid a few bucks in transportation costs, that's it). I got a call back and they wanted to test me by doing a mystery visit at a local temp office. I visited, wrote my report and mailed it. Today I got the message that they were 'very pleased' with my report and will be sending me a contract so I can be added to their database of capable mystery guests.

Fun! Now hopefully they're gonna send me to restaurants as well and not just shops and service-providing offices. :)


( 4 comments — Leave a comment )
Nov. 22nd, 2006 08:39 am (UTC)
There's one of those over here too. Sounds interesting.
Nov. 22nd, 2006 10:22 am (UTC)
Cool. :) ...what's a Mystery Guest company?
Nov. 22nd, 2006 10:46 am (UTC)
Sometimes companies want to know how good their level of service is. Are their employees friendly, capable and correct? Is the phone picked up within three rings? Do clients get the feeling they're taken seriously?

In order to see if the employees work according to the standards, companies hire Mystery Guests (or mystery shoppers). These persons behave themselves just like ordinary clients, but keep an eye and ear open for everything they encounter. Before the visit, they go through an extensive checklist of things that the company wants to see checked. A mystery guest will walk into a store/restaurant/bank/etc. and behave just like any other customer. When they walk out again, they make a full report of things they saw, what went well, what went wrong, suggestions for improvement, etc. A company is usually visited by multiple mystery guests to get an allround view of the company's service level. The Mystery Guest Company then collects all the reports, makes a final analysis and sends it to the company who hired the mystery guests.

Did that clear things up?
Nov. 22nd, 2006 10:48 am (UTC)
Absolutely. Thanks! ^^ That's very interesting. :)
( 4 comments — Leave a comment )


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